Delivery and returns

Delivery

We post every order from the UK, with tracking. In the UK we send books by Royal Mail Tracked 48, or next working day if you choose it at checkout. Everywhere else, we use Royal Mail International Tracked. You'll see the delivery options and their prices at checkout, before you pay. Delivery times are estimates.

If your order includes a pre-order, we post that book when it's published and anything else straight away, so your order may arrive in more than one parcel.

Import charges

Deliveries outside the UK, including to the US, may be charged import VAT, customs duties or carrier handling fees. We can't guarantee these will have been paid in advance, so if any are due, the carrier may collect them from you on delivery.

If your order hasn't arrived

If your order hasn't arrived 7 days after we've posted it (14 days outside the UK), email us at Email us with your order number and we'll look into it. If it's been lost, we'll send a replacement or refund you.

Damaged or wrong books

If a book arrives damaged or misprinted, or isn't the book you ordered, email us at Email us with your order number and a photo of the problem. We'll send a replacement or refund you in full, including delivery. If we need the book back, we'll tell you how and pay the postage.

Changing your mind

You can cancel an order before we post it, or within 14 days of it arriving. Email us at Email us and we'll tell you where to send the books; you pay the return postage. We'll refund the books and standard delivery within 14 days of getting them back, less any loss in value if a book has been read or damaged. This doesn't apply to business orders.